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Tourist rights protection

Updated 2013-07-12 14:07

Before September 1998, the Company Law regulated supply of tourism services. Pursuant to the established procedure, State Tourism Department issued licenses to entities providing tourism services at that time reaching a number of 360. Regulation of tourism activities largely depends on its international character due to its relation to foreign consumers; it also depends on maintaining high quality services and consumer protection. Thus, having taken into account the experience of foreign countries and having harmonised it with EU directives there have been determined minimum requirements for the supply of tourism services and conditions necessary for consumer protection. In order to implement the law appropriate rules will have to be worked out regulating supply of tourism services and business entities will have to be issued special certificates registered in Register of Tourism Services. Norms and requirements stipulated in the Law on Tourism form a legal basis for preparation of specific tourism standards and classification systems to be used then by business entities for the planning and organising supply of tourism services. Main point of all requirements is to create conditions satisfying consumer needs and ensuring fire-prevention and common safety, hygienic norms and qualified service. These standards will form a legal basis for a consumer to lodge any complaints against suppliers of services, monitor the compliance of those norms and classify services as a means necessary for tourist information. The law stipulates that legal acts when adopted should be assessed by appropriate tourism structures and be implemented.

Measures and action priorities:

  • to ensure that normative acts on the supply of tourism services be implemented.
  • to provide statistical data as prescribed by the Tourism Law.
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